AW33 Privacy Policy – Malaysia User Personal Data Protection

1Introduction

AW33 is fully committed to protecting the privacy and security of every member's personal data on our platform. This Privacy Policy explains in detail how we collect, store, use, and protect your information when you use the AW33 website and services.

As a trusted online entertainment platform in Malaysia, we understand that your trust is our most valuable asset. Every step we take in managing your personal data is handled with full responsibility, transparency, and in compliance with applicable laws, including the Personal Data Protection Act 2010 (PDPA) Malaysia.

By registering and using the AW33 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team for any enquiries.

2Information We Collect

AW33 only collects information that is strictly necessary to provide you with the best possible service. The following are the categories of information we collect:

3How We Collect Data

Your personal information is collected through several different channels as you interact with the aw33 platform:

• Account Registration: Basic details such as your name, email, and phone number are collected when you complete the registration form.
• KYC Process: Identity documents you upload during the identity verification process.
• Financial Transactions: Your bank account details provided when making your first deposit or withdrawal.
• Platform Usage: Usage data is collected automatically via cookies, tracking pixels, and similar technologies as you browse our website.
• Communications: Information you provide when contacting our customer support team via live chat or email.
• Mobile Devices: If you use the aw33 mobile app, device data such as phone model, operating system, and unique device identifiers may be collected for security purposes.

4How We Use Your Information

Every piece of information we collect is used solely for legitimate and transparent purposes. aw33 uses your personal data to:

• Processing account registration and verifying your identity through our integrated KYC process.
• Processing deposits and fund withdrawals securely and efficiently.
• Providing responsive and effective customer support services.
• Sending important notifications related to your account, transactions, and relevant promotions.
• Detecting and preventing fraud, money laundering, and other security threats.
• Ensuring compliance with applicable legal and regulatory requirements.
• Continuously improving user experience and platform performance.
• Supporting responsible gaming programmes and identifying concerning gaming patterns.

5Data Sharing & Disclosure

AW33 does not sell, rent, or transfer your personal data to third parties for commercial purposes. However, there are limited situations where your data may be shared with certain parties:

• Trusted Service Providers: Payment gateway providers, KYC verification companies, and cloud service providers that assist us in operating the platform. All these parties are bound by strict confidentiality agreements.
• Legal Requirements: If required by a court, law enforcement agency, or legitimate regulatory body, we may be obligated to disclose certain information.
• Rights Protection: If necessary to protect the rights, property, or safety of aw33, our users, or the general public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred to the receiving entity, with appropriate notice given to users.

In all data sharing cases, AW33 ensures that the receiving party adheres to data protection standards equal to or higher than those we practise ourselves.

6Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL Encryption for all data transmissions between your browser and our servers.
• Data encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) for an additional layer of account protection.
• 24/7 Monitoring by an automated security system that detects suspicious activity in real time.
• Regular security audits by independent third parties to ensure our systems remain up to date.
• Internal access controls which ensures that only authorised personnel can access sensitive user data.

7Data Retention Period

AW33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account remains active on the AW33 platform.
• Financial transaction records: Retained for a minimum of seven (7) years for legal compliance and audit purposes.
• KYC Data: Retained for the period required by applicable anti-money laundering laws.
• Support communication logs: Retained for two (2) years after the last interaction.
• Technical data and logs: Retained for ninety (90) days for security diagnostic purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standard procedures.

8Cookies & Tracking Technologies

The aw33 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for basic platform functions such as login and game sessions. Cannot be disabled.
• Performance Cookies: Collecting anonymised data to help us understand how users interact with the platform for improvement purposes.
• Functional Cookies: Remembering your preferences such as language and display settings for a more personalised experience.
• Security Cookies: Helping detect and prevent fraudulent activity and keeping your sessions secure.

You may manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the AW33 platform.

9Your Rights as a User

Under the Personal Data Protection Act 2010 and AW33's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our data protection team via our support email. We will process your request within thirty (30) working days.

10Changes to This Privacy Policy

AW33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will be published on this page with a clear effective date.

If the changes made are significant and materially affect how we use your data, we will notify you via your registered email or an in-platform notification at least seven (7) days before the changes take effect.

Your continued use of the aw33 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you may close your account and request a withdrawal of your remaining funds.

11Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please do not hesitate to contact us. The aw33 data protection team is ready to assist you at any time.

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the aw33 platform
• Response Time: We aim to respond to all inquiries within 24 to 48 working hours

This Privacy Policy was last updated on 1 January 2026 and takes effect immediately. Previous versions are available upon request through our customer support.